Warranty & Care
Limited Lifetime Certificate of Warranty
All-Natural Stones
Cleaning:
Wipe up spills quickly and avoid letting liquids sit on the surface for extended periods.
Clean with a clean cloth using mild dish soap and hot water only.
Towel dry after washing to avoid streaks and water marking.
Avoid using vinegar, ammonia, lemon, orange, household chemicals, acid, or solvents as they may damage the granite surface over time.
Pro Tip: To remove stubborn sticky materials like glue or any hardened product, use a razor blade tip or 000 fine-grade steel wool.
If staining occurs, don’t panic - stains in natural stone will eventually lift; the process just takes time.
Pro Tip: There are several ways to pull the stain out of the stone:
Take near-boiling water and add dish soap. Pour this onto the stain and allow it to soak into the stone. Use a hairdryer on high heat to evaporate the water. A couple of applications of this solution may help before investing in other options.
There are several good stain removers on the market that are safe for natural stone. Email an image and description to customercare@graniteworx.ca, and we would be happy to help.
Scratches & Chips
Stone is resistant to cracks, chips, scratches, and stains.
However, like most materials, excessive force or pressure from objects can cause damage.
The most common area for chipping is around the sink, as this area has high use and can easily get hit during washing.
We do not recommend standing or sitting on countertops, as this could risk cracking or chipping.
If your countertop cracks, chips, or gets scratched, contact a stone fabricator such as Graniteworx (GX) or a surface restoration company.