Warranty & Care
Limited Lifetime Certificate of Warranty
All-Natural Stones
Cleaning:
Wipe up spills quickly and avoid letting liquids sit on the surface for extended periods.
Clean with a clean cloth using mild dish soap and hot water only.
Towel dry after washing to avoid streaks and water marking.
Avoid using vinegar, ammonia, lemon, orange, household chemicals, acid, or solvents as they may damage the granite surface over time.
Pro Tip: To remove stubborn sticky materials like glue or any hardened product, use a razor blade tip or 000 fine-grade steel wool.
If staining occurs, don’t panic - stains in natural stone will eventually lift; the process just takes time.
Pro Tip: There are several ways to pull the stain out of the stone:
Take near-boiling water and add dish soap. Pour this onto the stain and allow it to soak into the stone. Use a hairdryer on high heat to evaporate the water. A couple of applications of this solution may help before investing in other options.
There are several good stain removers on the market that are safe for natural stone. Email an image and description to customercare@graniteworx.ca, and we would be happy to help.
Sealing
Natural stone sealer can be purchased through fabricators, such as GX, hardware stores, and online.
Use a wipe-on, wipe-off procedure, similar to how you clean a countertop daily.
All stone countertops receive a single coat of sealer before leaving the shop or being installed onsite.
Some stones, especially lighter-coloured ones, may need additional coats after installation.
We recommend testing the surface during the first few days to see if an extra application is needed.
Any additional coats are left to the purchaser as part of ongoing stone maintenance.
A 35-year sealer warranty can be purchased at an additional cost, and we recommend this for all-natural stone to ensure a worry-free experience.
Ask your Design Consultant for more details on our currently offered sealer warranties.
Please note that sealer warranties do not cover etching.
Scratches & Chips
Stone is resistant to cracks, chips, scratches, and stains.
However, like most materials, excessive force or pressure from objects can cause damage.
The most common area for chipping is around the sink, as this area has high use and can easily get hit during washing.
We do not recommend standing or sitting on countertops, as this could risk cracking or chipping.
If your countertop cracks, chips, or gets scratched, contact a stone fabricator such as Graniteworx (GX) or a surface restoration company.